Privacy Policy for Your Protection

Learn more about how we collect, use, and safeguard your personal information when you interact with our flower shop. Your privacy and data security are our priorities.

What We Collect

We collect essential information to process orders, support delivery, and improve service quality.

• Contact information such as your name, address, phone number, and email, when you place an order or reach out to us.
• Details about your floral preferences and order history for personalization of your experience.
• Information automatically collected via website cookies and analytics for site optimization and security.
• Any feedback, questions, or special instructions you provide through our contact form or communication channels.

How Your Data Is Used

Your data helps us ensure smooth order processing, deliver flowers accurately, and improve user experience.

• Fulfilling and managing your bouquet orders and delivery instructions.
• Sending order notifications, responses to inquiries, and service updates as requested.
• Personalizing future bouquets and recommendations based on previous purchases.
• Analyzing aggregated, non-identifiable information to enhance our website and service.

Legal Grounds

The use of your data complies with Canadian privacy laws and is based on serving your requests.

We process your data with your consent or as required for legitimate business operations, order fulfillment, and to comply with legal obligations.

How We Share

Your information is never sold and is shared only to support your order and required operations.

• Providing necessary information to delivery teams to complete delivery efficiently and accurately.
• Complying with legal requests or as otherwise required by Canadian law.
• Working with trusted service providers—such as web hosting or payment processors—who support our business operations.

Data Security

We use industry-standard security measures, including encryption and regular reviews, to safeguard your data. Access to personal information is restricted to authorized personnel only. Despite our efforts, no online transmission is completely secure. Please contact us if you have specific concerns.

Your Rights

You have important rights related to your personal data.

• Request access to your personal data and receive a copy for review.
• Ask for corrections to inaccurate or outdated information we hold about you.
• Withdraw consent or request deletion of your information, subject to legal requirements.
• Lodge a complaint with Canadian privacy authorities regarding our practices.

About Cookies

We use cookies to improve browsing, support secure transactions, and analyze usage trends on our site.

See Cookie Policy See Cookie Policy

Contact Us

For privacy concerns or to exercise your rights, please get in touch using the details below.

Changes to This Policy

We may update this notice as privacy laws evolve, posting changes directly to this page. Please review periodically for current information.